Shipping Policy

Maison Magdarél Shipping Policy

1. Processing Time

Orders placed on weekdays before 2:00 PM are shipped on the same day. Orders placed after 2:00 PM are shipped on the next business day.

We do not ship orders on weekends or public holidays. Orders placed during weekends or public holidays are shipped on the next business day.

During busy campaign periods or collection launches, processing times may vary slightly.

 

3. Worldwide Shipping

For international orders, delivery usually takes 7–10 business days for European countries and around 14 business days for the United States.

Delivery times may vary depending on courier operations, customs processes, public holidays, or busy periods. Tracking information will be shared once your order has been shipped.

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the customer’s responsibility.

4. Order Tracking

Once your order has been shipped, you will receive tracking information by email or SMS. You can use this information to follow your package.

5. Lost, Damaged, or Wrong Items

If you received a damaged, defective, or wrong item, please take clear photos of the item and packaging, then fill out our return/exchange form on our website. Our team will review your request through the form and assist you with the next steps.

6. Address Errors & Delivery Issues

Please make sure your shipping details are correct at checkout. Orders returned to us due to incorrect or incomplete addresses may require additional shipping arrangements.

7. Pre-Orders & Made-to-Order Items

Some items may be pre-order or made-to-order. For these products, the estimated preparation or shipping time will be indicated on the product page.