FAQ

 

1. What is your return and refund policy?

We want you to be completely happy with your purchase. If for any reason you're not satisfied, you can return most items within 30 days from the date of delivery. The items must be unworn, unused, and in their original condition with all tags attached. Once we receive and inspect your return, we will issue a refund to your original payment method. For more details, please visit our Return and Refund Policy.

2. How do I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to track your order. You can also check your order status by logging into your account on our website.

3. Do you ship internationally?

Yes, we offer international shipping. Shipping fees and delivery times vary depending on your location. During checkout, you will see the available shipping options for your country.

4. How do I know which size to order?

We recommend checking our Size Guide before placing your order. If you're still unsure about sizing, feel free to contact our customer service team, and we'll be happy to assist you in choosing the best size for your needs.

5. Can I change or cancel my order?

Once your order is placed, it is processed immediately, so we cannot guarantee that we can make changes or cancellations. However, if you need to make a change, please contact us as soon as possible, and we will do our best to accommodate your request.

6. What payment methods do you accept?

We accept a variety of payment methods, including:

• Credit and debit cards (Visa, MasterCard, American Express)
• PayPal
• Shopify Payments (includes Apple Pay, Google Pay, and more)

7. Are your products ethically made?

Yes! We are committed to ethical production practices and ensure that our garments are made with the highest standards of quality and care. We work with trusted manufacturers who share our commitment to fair labor practices and sustainable production.

8. How do I care for my clothing?

To ensure your clothing stays in the best condition:

• Machine wash at 40°C or as recommended on the care label.
• Do not tumble dry.
• Iron on low heat if necessary.
• A slight shrinkage of up to 5% may occur after washing.

For more detailed care instructions, please check the product care label included with each item.

9. Can I return sale or discounted items?

Sale and discounted items are generally non-returnable. However, if the item is faulty or damaged, we will happily accept a return. Please refer to our Return and Refund Policy for more information.

10. How can I contact customer service?

If you have any questions or need assistance, you can reach our customer service team by:

• Email: [Insert Email Address]
• Phone: [Insert Phone Number]
• Live Chat: Available on our website

We aim to respond to all inquiries as quickly as possible, usually within 24 hours.