Return & Exchange Policy
Return & Exchange Policy
We want you to love your purchase. If you need to make a return, please review the conditions below.Returns for Refund:
Returns are accepted within 14 days from the delivery date, provided that the item meets the return requirements below.
Return Requirements:
1. Items must be in brand-new condition — unworn, unwashed, unaltered, and undamaged.
2. The original product tag and packaging must be attached, and the outer packaging must be included.
3. The security seal attached to the item must remain intact and must not be removed, cut, broken, or damaged. Items with a removed or damaged security seal are not eligible for return, exchange, or refund.
4. Items that do not meet these conditions are not eligible for return, exchange, or refund.
5. Shipping costs are non-refundable. Return shipping is handled according to the Return Shipping Fee section below.
6. Returns are only accepted once the order has been delivered to you.
Return Shipping Fee
Return shipping is free when the return is sent through our approved return method. If you choose to use a different shipping company, the return shipping cost will be your responsibility.
For defective, damaged, or incorrect items, return shipping costs will be covered by Magdarél.
To start a return request, please contact us or use our return portal. After your request is reviewed and approved, we will provide you with the next steps for the return process.